In hospitality and travel, every detail matters. From the first website visit to the post-stay email, your guest’s digital journey defines their overall experience. Whether you're managing boutique hotels, international tours, or experiential travel services — a reliable, modern system to engage travelers at every stage is essential.
At The Webplant, we help hotels, travel brands, and tourism businesses build dynamic, high-performing websites and automated workflows using HubSpot CMS, CRM, and Marketing tools — fully integrated with external booking platforms for a seamless experience.
CMS Hub: Build a Destination-Ready Website That Converts
Turn your website into a global storefront for your experiences — built on HubSpot, powered by your booking platform. See How Your Website Converts →
Create stunning, mobile-optimized websites with fast load times and rich visuals
Use drag-and-drop editing tools to update room types, tour itineraries, property details, or seasonal offers
Build dynamic directories for destinations, accommodations, or packages using HubDB
Showcase amenities, experiences, reviews, and nearby attractions with smart content modules
Integrate with your existing booking engine, PMS, or travel platform (e.g., Rezdy, Checkfront, or custom tools) via embed or API
CRM Platform: Centralize Guest Data, Agents & Travel Partners
From individual guests to international agents — keep everything organized in one place. Get Organized with CRM →
Manage guest records, travel inquiries, group bookings, agents, and B2B partners in one CRM
Track every interaction — brochure downloads, quote requests, site visits, and email clicks
Use custom properties for guest preferences, travel dates, destination interest, or group size
Segment contacts into traveler types (e.g., solo, couple, family, corporate, MICE) for better targeting
Assign leads to sales reps, travel advisors, or property teams based on region or booking stage
Marketing Hub: Automate Pre-Stay, In-Stay, and Post-Stay Campaigns
Personalize the guest journey before they even arrive — and keep them engaged after they leave. Uncover Marketing Strategies →
Send automated welcome emails, travel tips, or itinerary reminders before arrival
Offer upsells or upgrades (e.g., spa, private tours, late checkout) with behavior-based triggers
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Promote upcoming events, seasonal offers, and return-guest discounts via newsletters
Build landing pages for travel fairs, contests, or destination-specific offers
Analyze campaign engagement by market, channel, or traveler segment
Sales Hub: Streamline Inquiries, Corporate Bookings & Tour Sales
Respond faster, track conversations, and convert more leads into confirmed bookings. See How Deals Close Faster→
Use pipelines to manage tour packages, B2B group travel, wedding/event bookings, or partner contracts
Automate follow-ups for quote requests, agent leads, or multi-property inquiries
Share rate cards, itineraries, room blocks, or proposal documents with branded templates
Let clients or travel agents book consultation calls or property visits directly via calendar tools
Service Hub: Offer Guest Support That Feels Effortless
Hospitality starts the moment a guest interacts with your brand — make it easy and delightful.
Set up live chat or chatbots to assist with pre-arrival questions, amenities, or policies
Use a ticketing system to track complaints, changes, refunds, or concierge requests
Create a guest-facing knowledge base with travel guides, local tips, check-in instructions, or FAQs
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Collect post-stay feedback, reviews, and satisfaction surveys to continuously improve your services
Operations Hub: Automate Backend Workflows and System Sync
Remove manual handoffs and focus on creating seamless experiences for travelers.
Integrate HubSpot with third-party booking systems, payment gateways, or CRSs
Route leads and inquiries by destination, property, or travel type automatically
Set up custom automations for voucher delivery, room allocation follow-ups, or agent commission tracking
Ensure consistent guest data and preferences across sales, marketing, and support teams
Generate real-time reports by syncing data from bookings, payments, and support tools
30 %
Increase in direct bookings and travel inquiries within 3 months
60 %
Reduced manual effort after automating guest communication and booking workflows
100 %
Higher guest satisfaction
What You Get with The Webplant
- A high-impact, fully branded HubSpot CMS website integrated with your booking engine
- CRM setup for tracking guests, corporate clients, travel agents, and distribution partners
- Email workflows for pre-stay, upsell, in-stay, and post-stay engagement
- Automated quote response flows, lead routing, and support ticketing
- Dashboards to track channel performance, campaign ROI, and revenue contribution
- Full implementation, team training, and ongoing optimization for your global needs
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